Legislative Decree 33/2013 – Article 35, comma 1 e 2 – Publication obligations relating to administrative procedures and checks on substitute declarations and the official acquisition of data
1. Public administrations publish data relating to the types of proceedings under their jurisdiction. The following information is published for each type of procedure:
a) a brief description of the procedure with indication of all useful regulatory references;
b) the organizational unit responsible for the investigation;
c) the name of the person responsible for the procedure, together with the telephone numbers and institutional email address, as well as, where different, the office responsible for adopting the final provision, with the name of the office manager indicated, together with their respective telephone numbers and institutional email address;
d) for proceedings at the request of a party, the deeds and documents to be attached to the application and the necessary forms, including specimens for self-certifications, even if the production accompanying the request is required by law, regulations or acts published in the Official Journal, as well as the offices to contact for information, times and methods of access with indication of addresses, of telephone numbers and institutional email accounts, to whom applications can be submitted;
e) the methods with which interested parties can obtain information relating to ongoing proceedings that concern them;
f ) the deadline set in the regulatory framework of the procedure for the conclusion with the adoption of an express provision and any other relevant procedural deadline;
g) the procedures for which the administration measure can be replaced by a declaration from the interested party, or the procedure can end with the silent consent of the administration;
h) protection tools, administrative and jurisdictional, recognized by law in favor of the interested party, during the procedure and towards the final provision or in cases of adoption of the provision beyond the predetermined deadline for its conclusion and the ways to activate them;
i) the access link to the online service, where it is already available online, or the times expected for its activation;
l) the methods for making any necessary payments, with the information referred to in the article 36;
m) the name of the person to whom it is attributed, in case of inertia, substitutive power, as well as the ways to activate this power, with indication of the telephone numbers and institutional email accounts;
n) the results of customer satisfaction surveys conducted on the quality of services provided through various channels, revealing the relative trend.
2. Public administrations cannot request the use of forms that have not been published; in case of failure to publish, the related proceedings can be started even in the absence of the aforementioned forms or forms. The administration cannot reject the request citing failure to use the forms or forms or failure to produce such deeds or documents., and must invite the applicant to integrate the documentation within a reasonable time.